Warranties & Returns

Returns

What items are returnable?

All items are returnable for up to 90 days, provided they are in their original condition and packaging, and have not been installed. All returns must be accompanied by a printed return form.

Do you charge a restocking fee?

Items returned within 90 days have no restocking fee

How will I receive refund?

We will send your refund for your return back to your original payment method.

Do you reimburse shipping costs?

We do not normally reimburse shipping costs, unless it was a mistake on our end.

Do you issue call tags?

We do not issue call tags, if you have a part which needs to be returned, you will need to take this to the post office and mail it back.

How do I return my items?

Please fill in our simple return form.

Where do I send my return?

Please return your parts with the accompanying printed return form to:

I have some additional questions regarding your returns policies...

Please contact us with any additional questions you may have.

Warranties

How long is the warranty on parts?

All parts have a 90 day replacement warranty. Shipping is not included. Any shortages or damaged parts must be reported within 30 days.

Are any parts not covered by warranty?

Disposable parts such as humidifier filters and vacuum bags are not covered by a warranty.

How are shipping charges handled?

Shipping costs are the customer's responsibility in transit to factory or to our store. We will pay for return ground shipping to customers in the lower 48 states. Air shipping is available but the customer must pay the difference in cost.

I have some additional questions regarding your warranties...

Please contact us with any additional questions you may have.